Privacy, Terms & HIPAA Compliance

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YourMedReview LLC is committed to protecting your privacy, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA), and delivering our services with complete transparency. Below you’ll find our full Privacy Policy, Terms of Service, and HIPAA Compliance Statement, all written to be clear, accessible, and easy to understand.

YourMedReview LLC is committed to protecting your privacy and maintaining the confidentiality of all information you provide. We collect only the information necessary to process your order, deliver your medical record summaries, and provide customer support.

Information We Collect

• Basic contact information (name, email address).
• Files and medical records you voluntarily upload for summarization.

How We Use Information

We use your information solely to process your order, complete your medical summary, and communicate with you regarding your service. We do not use your information for marketing or advertising purposes without your consent.

Data Security and Retention

All records are processed and stored using encrypted, HIPAA-compliant systems. Medical record uploads are deleted upon completion of your order. Completed summaries are retained for thirty (30) days for delivery verification before permanent deletion.

Information Sharing

We do not sell, rent, or disclose your information to third parties, except as required by law or as necessary to fulfill your requested services under our Terms & Conditions and Business Associate Agreement (BAA).

For complete details on how YourMedReview LLC handles Protected Health Information (PHI), please review our Terms & Conditions and Business Associate Agreement (BAA).

YOURMEDREVIEW LLC – TERMS & CONDITIONS

Version 10/2025

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YourMedReview LLC (“Company,” “we,” “us,” or “our”) establishes the following Terms & Conditions to govern the secure and compliant provision of services to each individual or entity (“User,” “you,” or “your”).

These Terms & Conditions are intended to be read in conjunction with the Company’s HIPAA Business Associate Agreement (“BAA”). Together they form a single, integrated agreement defining the rights and obligations of the parties.

1. Scope of Services

YourMedReview LLC provides human-reviewed summaries of medical records supported by HIPAA-compliant artificial-intelligence tools for document analysis and organization.

Our engagement is limited to summarizing, organizing, and presenting information contained in the records you supply.

We do not provide medical, legal, financial, or other advice, and our work product must not be relied upon as a substitute for consultation with qualified professionals.

2. Acceptance of Terms and BAA

Before any services are initiated, you must electronically acknowledge that you have read these Terms & Conditions.

When you electronically sign the Business Associate Agreement, that single signature constitutes simultaneous acceptance of both the BAA and these Terms & Conditions in full.

No records will be reviewed or processed until this combined agreement has been executed.

For one-time orders, execution applies to that individual transaction.

For subscription Users, the executed agreement governs the duration of your active subscription unless superseded by a later version executed by both parties.

3. Payment

All fees must be paid in full before work begins. Prices are those published on our website or displayed within the applicable order form at the time of purchase.

For one-time summaries, you will be shown and must agree to the applicable price prior to submitting payment.

Payments are processed through Stripe’s secure, encrypted checkout, which provides PCI-compliant handling of all financial information. Work commences only after confirmation that payment has been successfully processed.

4. File Format and Content Limitations

• Each order may contain one file only, formatted as PDF.
• Files must not be password-protected or encrypted.
• The file must not exceed 1 gigabyte (GB) in total size or 5,000 pages.
• Only medical-record content in the English language may be uploaded. Submissions containing non-medical materials or unrelated data will be treated as improper submissions.
• If a submission exceeds size or page limits, or contains non-medical material or does not meet the standards for submission, the Company will:

(a) immediately and permanently delete all uploaded materials; and

(b) issue a full refund to the original payment method.

Written confirmation of refund and deletion will be provided.

These limits ensure security, confidentiality, and timely performance.

5. Monthly Summary Service (Subscription Users)

1. Structure. Each subscription tier includes a fixed number of summaries per monthly billing cycle. The count resets at the start of each new cycle.
2. No Carryover. Unused summaries expire at the end of the billing period and do not carry forward.
3. Cancellation. You may cancel at any time before the next billing date through the secure Stripe Customer Portal linked in your receipt email or by written notice to the Company. Cancellation becomes effective at the end of your current billing cycle.
4. No Proration or Refunds. Fees are not prorated for partial periods.
5. Service Access. Subscriber upload privileges and priority scheduling remain available only while the subscription is active.

6. Delivery of Work Product

Completed summaries—whether for one-time or subscription orders—are delivered exclusively by secure, encrypted email to the address associated with your account or provided at checkout.

Delivery is deemed complete when transmission to that address is successfully initiated.

7. Record Handling and Deletion

• Medical-record uploads are permanently deleted immediately upon completion of the corresponding summary.

• Completed summaries are retained for thirty (30) days solely for delivery-verification, after which they are permanently deleted from all systems.

8. Accuracy and Limitations

Summaries are prepared solely from the materials you provide. The Company cannot verify the authenticity, completeness, or accuracy of those materials. While reasonable care is taken to ensure clarity and correctness, the Company does not guarantee that any summary will be free from error or omission.

9. Refund Policy

All sales are final. Refunds are issued only when: (a) you cancel before processing begins; or (b) your submission violates the file, page, or content limitations in Section 4.

10. Business Associate Agreement (BAA)

YourMedReview LLC operates as a HIPAA-covered Business Associate. The BAA governs all handling of Protected Health Information (PHI).

11. Disclaimers of Warranty

All services and deliverables are provided “as is” and “as available.” The Company disclaims all express or implied warranties, including those of accuracy, completeness, merchantability, or fitness for a particular purpose.

12. Limitation of Liability

The total cumulative liability of YourMedReview LLC and its affiliates for any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless YourMedReview LLC and its affiliates, officers, employees, and contractors from and against all claims or damages arising from your use of the services or breach of this Agreement.

14. Confidentiality and Compliance

All records are treated as confidential and protected under HIPAA and applicable state privacy laws.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Michigan. Any dispute shall be resolved exclusively by binding arbitration administered by the American Arbitration Association.

16. Modifications

The Company may amend these Terms & Conditions at any time by posting a revised version on its website. Continued use of the services after such posting constitutes acceptance of the revised terms.

17. Our Commitment to You

YourMedReview LLC conducts business with integrity, transparency, and respect for privacy. Every record and summary is handled with the utmost care and HIPAA-compliant security—from upload to permanent deletion.

YourMedReview LLC operates as a HIPAA-compliant Business Associate under federal law. All medical records and related information are handled in full accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

Secure Systems: All uploads, transfers, and storage occur through encrypted, HIPAA-compliant platforms.

Access Control: Access to Protected Health Information (PHI) is strictly limited to authorized personnel involved in completing and delivering your summary.

Training and Oversight: All team members and contractors receive HIPAA training and adhere to the Company’s internal confidentiality and data-handling policies.

Incident Response: In the unlikely event of a security incident or breach, YourMedReview LLC follows all HIPAA-mandated reporting and mitigation procedures, including timely User notification.

For detailed terms governing PHI handling, please review our Business Associate Agreement (BAA).

We believe in doing business with integrity, transparency, and respect for your privacy. Every summary we prepare is handled with the utmost care and confidentiality, ensuring your information remains secure from upload to delivery.